Discover our story —
FONTANET GROUP

Fontanet Group is the result of years of growth, learning and trust. Llorenç Fontanet, manager, CEO and founder, takes us through a story that began with a very clear way of understanding service and that keeps growing today with a team, new solutions and the same determination to stay close to the customer.

Where we come from and what we are today

Fontanet Group has changed a great deal since its beginnings. We have grown in team, facilities, knowledge and capacity to take on increasingly complete projects, but our way of understanding service remains the same.

Today we work mainly for the food, agri-food and industrial sectors, offering a very broad range of solutions. An important part of our activity focuses on end-of-line machinery and automation, but Fontanet Group is much more than machinery.

We also work with packaging, wrapping materials and consumables to support the customer at different points of their production. Film, netting, labels, ribbon, alveolar trays, baskets, tape and many other solutions are part of our day-to-day work.

On top of all this comes our technical service, commercial advice and support throughout the whole process. For us it is not just about delivering a product or installing a machine, but about being there before, during and after.

A team ready to advise

Behind every project there are people specialised in different areas.

Our sales team first tries to understand the customer’s reality: what they produce, what production capacity they have, what problems they want to solve and where they want to take their process.

From there we can put forward different alternatives, from a specific material or consumable to a more complete automation solution.

We believe strongly in the role of the sales advisor. We do not want them to be someone who simply presents a catalogue, but a person able to listen, offer judgement and help the customer make the right decision.

That closeness allows us to build long-term relationships and to understand much better the real needs of each company.

Technical service as part of the solution

Machinery needs monitoring, maintenance and a response when something goes wrong.

That is why technical service is a fundamental part of Fontanet Group.

Our work does not end when a machine goes into production. We want to support the customer while it runs, help with maintenance, resolve incidents and offer support whenever the process requires it.

On a production line, a stoppage can have a major impact. We understand that pressure and we know how important it is to have a team that responds.

For us, selling a machine without offering that support would leave an essential part of the service unfinished.

Evolving means never stopping learning

A company cannot evolve if the people who are part of it do not evolve too.

We try to keep the team in constant training. We visit national and international trade fairs, we get to know new technologies, we travel to see installations and solutions working in other markets and we keep in continuous contact with manufacturers and professionals in the sector.

For us, a trade fair or a trip is not only about looking for a new machine to add to the catalogue. It is about observing, asking, comparing and understanding where the industry is heading.

We also want both the sales team and the technical service to keep broadening their knowledge. The better we know the machines, the materials, the processes and the new technologies, the better we can advise and respond.

The market moves very fast. Automation, labelling, weight control, new materials, sustainability or the optimisation of end-of-line processes are evolving constantly. If we want to advise properly, we have to evolve at the same pace.

A solution does not end with a single product

One of the things we have learned over these years is that every company has a different reality.

Each one has its own production rhythm and its own demands. A company starting to automate does not have the same needs as one that already has very advanced production lines.

That is why we try to keep a range broad enough to adapt.

Sometimes the solution is an end-of-line machine. Other times a complete automated line. It may lie in improving the packaging, changing a wrapping material, optimising film consumption, finding a different way to label or improving the maintenance of an installation already at work.

Our value lies in being able to bring all those parts together: product, machinery, advice and technical service.

A way of understanding service

There is something that has always been especially important to me: service.

A company can have a good product, a good machine or a competitive price, but the relationship with the customer goes much further.

We have customers with production lines that cannot stop, campaigns where every hour counts and situations where a problem nobody expected comes up.

That is precisely where we want to be.

«We like to be the part that brings peace of mind to our customers».

For me that sentence sums up how we understand Fontanet Group.

We want to support the customer when everything is running properly, but also when the process gets complicated. To try to respond, look for an alternative, mobilise ourselves and do everything within our reach to help.

And to achieve that we need every part to work together: sales, purchasing, logistics, warehouse, administration and technical service.

A team behind every customer

The growth of Fontanet Group could not be understood without the people who are part of the company.

Each department has a different function, but we all end up working towards the same goal: that the customer gets an answer.

Our sales advisors stay close to the needs of the market. The purchasing team works to have the right solutions available. Logistics and warehouse make it possible for orders to arrive when they are needed. And technical service helps keep the machines running properly.

As Fontanet Group grows we want to keep professionalising the way we work, improving internal processes and giving the team tools to take on new challenges.

Growing, for us, also means that: having a team that is better and better prepared to support the customer.

Looking at what is to come

We are clear that there is still a long way to go.

We want to keep incorporating new technologies, expand our end-of-line solutions, continue evolving in automation and keep growing in our packaging range as well.

We also want to continue strengthening our technical service, the training of the team and our capacity to advise.

We will keep travelling, visiting trade fairs, training, listening to the market and looking for new options that can add value for our customers.

And, above all, we want to thank the trust of every company that has counted on Fontanet Group over these years.

Every project, every order and every difficulty we have had to solve has taught us something.

Our goal for the future is to keep growing without losing our way of working: staying close, providing solutions and being real support for our customers.